Terms and conditions of use of our site
Translated from the French.These general conditions of sale are intended to inform our customers about the terms and conditions under which we conduct the sale and delivery of jewelry ordered. They define the other rights and obligations of parties under the online selling.
Preamble
The order of products displayed on the Website Laure Montebello is subject to acceptance by the Purchaser, and implies acceptance without reservation by the latter, the full terms of sale set out below. These general conditions of sale impose to Buyer without regard to specific clauses added by him - without the express agreement of the Seller - and without regard to the publicity material issued by LM Creations. The acceptance of the Purchaser is materialized by the confirmation of his order, and by communicating his bank details for payment of his command. Thus the Purchaser recognizes that he has read and understood and agreed that all conditions listed below. Failing to use the option to legal withdraw, the Buyer is irrevocably committed by the order after approved electronically.
LM Creations retains the right to modify at any time these terms and conditions of sale. Nevertheless, the general conditions of sale applied to orders placed by the Buyer on the Website Laure Montebello are those accepted by the Purchaser upon the execution of such order.
These general conditions of sale complete conditions of use of the Site available at any time by the Privacy Policy thus engaging the Purchaser.
Under these conditions, we invite our buyers to read carefully the general conditions of sale below before making any firm order for products listed on the site.
Section 1: About the Company
Name: LM Créations
Address: 31 Parc du Golf-CS90519
ZIP: 13593
City: Aix en Provence Cedex 03
Country: France
ID Num/Siren: RCS Aix-en-Provence B 503 125 320
Section 2: Jewelry features
Pursuant to Article L. 111-1 of the Consumer Code (article L. 111-1 du code de la consommation), the Purchaser may, prior to his order, take note on the site www.lauremontebello.com essential features of the product he wants to order.
Buyer may select one or several products among the different catalogs offered on the Website. Offers made are valid while stocks last. LM Créations is likely to change the mix of products offered for sale on the Website, without prejudice to orders placed by the Buyer.
Section 3: Prices and duration of offer
Offers and prices offered on the Website are valid during the current month, except in case of unavailability of point products. Products that are no longer available for sale will no longer be offered for sale or listed as "temporarily unavailable" on the site within a reasonable time to update given the technical characteristics of the Website.
Prices of products sold on the Website, quoted in euros, are those in effect at the time of registration of order by the Buyer. They do not include shipping costs, charged in addition to the price of products purchased according to the amount of the order and the country to which it is shipped.
The charges are listed in the Shopping Cart before the registration of the order by the Purchaser and available in section Shipping and delivery. Prices include tax (VAT) applicable on the date of the order and any change in the applicable rate will be reflected in the prices of products sold by LM Créations on the Website.
Section 4: Order
All orders require acceptation of these general conditions of sale, without prejudice to any special contractual agreements between the Parties. Buyer can verify the details of its order to control and correct any errors. From the moment the buyer confirms the order by clicking on the "Make payment" button he is considered to have accepted these terms and conditions of sale, prices, options and quantities of products available on the Website and ordered by the Buyer.
However, the Purchaser may cancel the order during the hour following its approval by sending an email or by calling LM Creations Customer Service at +33 / 609 481 257, Monday to Friday, from 9:00 am to 7:00 pm (GMT+1).
The order validated by the Purchaser will be confirmed by LM Creations by electronic mail to the address indicated by Buyer. The sale will be considered final after the provision of the order confirmation to the Buyer by LM Créations and receipt by the latter of the full price. LM Créations recommends that the Buyer retains the information contained in the order confirmation sent on a document on paper or computer.
Section 5: Payment
The amount due must be entirely paid by the Purchaser when ordering. At no time, payments can not be considered as a deposit.
All orders are payable in euros, all taxes and mandatory contributions included. Any bank charges (such as exchange commissions) are charged to the Buyer (including in the case of a refund).
To make the payment on the Website, the Buyer is redirected to the secure area of PayPal payment system, enabling him to use one of the bank cards proposed (Mastercard, Visa, Amex, CB, Carte Aurore, Cofinoga ou Privilège, 4 étoiles) without opening a Paypal account or use his Paypal account to do so. The Purchaser also has the ability to pay his order using a gift voucher previously purchased on the Website, by entering the related code on the page entitled "Your order" and summarizing the order details.
Section 6: Shipping
6.1 - General conditions
The products subject to a final order under the conditions described in Section 4 above will be delivered to the address specified by the Purchaser in the following countries: Germany, Austria, Belgium, Denmark, Finland, France, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom, Sweden, Switzerland, Norway, the United States and Canada. The invoices are sent by email to the email address indicated by the Buyer when registering on the site Laure Montebello. Failure to comply with contractual conditions described below, no claim by the Purchaser will be accepted.
6.2 – Characteristics of Lettre Max Delivery, for delivery in metropolitan France (including Corsica) and Monaco
The distribution of the Letter MAX is in the mailbox or street frontage of the recipient (standard mailbox). Where the size of the mailbox does not allow the distribution a notice of passage is left, allowing the Recipient to withdraw the products ordered at the Post office stated in the notice within a fifteen days period. After this time, the parcel is returned to sender. No dispute on the delivery itself is possible if the package appears to have been delivered, only the computer system (flashing) being valid.
In the presence of an apparent anomaly of the package (including packages damaged, packages open, traces of liquid, etc. ...), the Purchaser or the consignee of the goods ordered must not open the package but is asked to bring unopened within five working days in a Post Office and ask for a "report of spoliation". The opening of that package excludes any recourse to the Post Office. He is also asked to report the problem to LM Créations by sending an email or by calling LM Créations Customer Service at +33 / 609 481 257, Monday to Friday, from 9:00 am to 7:00 pm (GMT+1). In the presence of an anomaly for the content of the package (missing product, damaged product, ...), the Purchaser or the consignee of the goods ordered is requested to report the problem to LM Créations by sending an email or by calling LM Créations Customer Service at +33 / 609 481 257, Monday to Friday, from 9:00 am to 7:00 pm (GMT+1).
6.3 – Characteristics of Colissimo Expert France delivery, for delivery in metropolitan France (including Corsica) and Monaco
The distribution of the Colissimo Expert parcel is conducted from Monday to Friday between 9 am and 12 am, in person and cons signature: a receipt should be signed by the Purchaser or the recipient of the goods ordered. In case of absence, the Purchaser or the recipient of the Order receives a notice of distribution, allowing him to withdraw the products at the Post Office indicated in the notice within a period of fifteen days. After this time, the parcel is returned to sender.
The Buyer or recipient of the goods ordered is invited to verify the apparent condition of the goods on delivery. In the presence of an apparent anomaly of the package (including packages damaged, packages open, traces of liquid, missing product compared to the delivery, damaged product, etc..) reported in the presence of the delivery agent from La Poste, the Purchaser or the recipient of the goods ordered shall apply the procedure (La Poste, constat 170).
Buyer or recipient of the goods ordered have a period of 3 calendar days after receiving the command to notify the carrier by registered letter with acknowledgment of receipt, any occurrence of the condition or contents of parcel delivered. He is also asked to report the problem to LM Creations by sending an email or by calling LM Créations Customer Service at +33 / 609 481 257, Monday to Friday, from 9:00 am to 7:00 pm (GMT+1).
6.4 – Characteristics of Colissimo Expert International, for a delivery in countries listed article 6.1, excluding metropolitan France
The distribution of the Colissimo Expert International parcel is conducted in person and cons signature: a receipt should be signed by the Purchaser or the recipient of the goods ordered. In case of absence, the Purchaser or the recipient of the Order receives a notice, allowing him to withdraw the products at the Post Office indicated in the notice of passage within a period of fifteen days. After this time, the parcel is returned to sender.
The Buyer or recipient of the goods ordered is invited to verify the apparent condition of the goods on delivery. In the presence of an apparent anomaly of the package (including packages damaged, packages open, traces of liquid, missing product compared to the delivery, damaged product, etc..) reported in the presence of the delivery agent from La Poste, the Purchaser or the recipient of the goods ordered shall apply the procedure (La Poste, constat 170).
Buyer or recipient of the goods ordered have a period of 3 calendar days after receiving the command to notify the carrier by registered letter with acknowledgment of receipt, any occurrence of the condition or contents of parcel delivered. He is also asked to report the problem to LM Creations by sending an email or by calling LM Créations Customer Service at +33 / 609 481 257, Monday to Friday, from 9:00 am to 7:00 pm (GMT+1).
Section 7: Order processing and shipping times
For all orders confirmed Monday to Friday (excluding public holidays or annual leave resulting in a temporary suspension of service indicated on the website), preparation of command will take 48 hours, within the limits of available stocks.
Delivery times, following the preparation of the order, are:
- Lettre Max by La Poste: treated by Priority Mail, their distribution is J+1 (indicative deadline, working days for shipments in metropolitan France, including Corsica and Monaco),
- Colissimo Expert France by La Poste: delivery within 48 hours (subject to filing deadlines, working days for shipments in Metropolitan France, including Corsica and Monaco).
- Colissimo Expert International by La Poste: 3 to 5 business days for Europe and 5 to 10 business days for the rest of the world depending on destination.
The total time - taking account of the preparation and delivery - are three to five days for Lettres Max; three days in metropolitan France (including Corsica) and Monaco for Colissimo Expert France; five to seven days for Colissimo Expert International in Europe and seven to twelve for America (United States, Canada). The time and / or day of delivery are indicated for information only. Any delay will not engage the responsibility of LM Créations. In case of any delay, we kindly invite the Purchaser to notify our team to help us improve the quality of our service and conduct a survey of the carrier.
If the total time exceeds 7 days for France and 21 days for the other countries mentioned in Article 6.1 and not due to force majeure, the Buyer will have the opportunity to cancel the order by registered letter with return receipt addressed to LM Créations, 31 Parc du Golf-CS90519 - 13593 Aix-en-Provence Cedex 03 or by calling LM Creations Customer Service at +33 / 609 481 257, Monday to Friday, from 9:00 am to 7:00 pm (GMT+1). LM Creations will then conduct an investigation with the carrier concerned prior the refund of ordered and undelivered products.
The Purchaser may exercise this right to cancel the order for failure to deliver within the contractual period, within a maximum of sixty days from the maximum time specified for delivery of products. The Buyer will be entirely refunded if the entire order is returned, as a voucher or refund, as soon as possible and no later than thirty days after the date on which the Purchaser has exercised its right to cancel his command.
Section 8: Law and withdrawal period
Pursuant to Article L.121-20 of the Code of Consumer (article L. 121-20 du Code de la Consommation), the Buyer shall have 7 (seven) days from the date of receipt of the order itself or by the recipient of the order to return to his full costs his command and obtain at the choice of the Purchaser the exchange of goods, a voucher or refund for the amount of the order.
The products must be returned to LM Créations as described in Article 9 - below.
Section 9: Return policy
The Products supplied may be returned by the Purchaser to LM Créations in the conditions and following the instructions below.
The products must be returned in perfect resalable condition and in their original packaging.
LM Créations accepts the return package for any item purchased on the website if it is returned within three months from the date of receipt of order by the Buyer.
The original shipping costs are not reimbursed to the Purchaser except in the cases referred to in Article 7 above concerning the delivery or the Article 8 - above on the right withdrawal, or in case of lack of conformity of products delivered over the command. In case of an exchange of product, costs associated with the new product delivery are charged to the Purchaser.
To return a product, the Buyer must send items in their original packaging by registered mail with return receipt to the following address:
Name: LM Créations
Address: 31 Parc du Golf-CS90519
Zip: 13593
City: Aix en Provence Cedex 03
Country: France
LM Créations does not accept parcels sent without payment of delivery settled.
Any risk to the return of the product is at the Purchaser's.
Failure to comply with the procedure outlined above and the time specified, the Buyer may not make any claim for non-compliance or apparent defect of products delivered, the jewelry is then deemed compliant and free from defect.
Section 10: Partial invalidity
If one or more stipulations of these general conditions of sale are held to be invalid or declared as such under any law, regulation or following a final decision of a competent court, other provisions will remain their full force and effect.
Section 11: Waiver
The fact that one party does not avail himself to the other party of a breach of any obligation referred to in these terms and conditions of sale can not be interpreted in the future as a waiver the obligation in question.
Section 12: Reliability
LM Créations can not be held liable for breach of contract in case of stock shortage or unavailability of jewelry due to a force majeure, disruption or total or partial strike of postal services and transport and or communications.
LM Créations is obliged to deliver the package to the address specified by the customer. If the client wishes to change its address for delivery, it shall inform LM Créations in advance to enable him to make arrangements. Otherwise, LM Créations can not be held liable for breach of contract.
Section 13: Applicable law and jurisdiction
Selling of jewelry by LM Créations is subject to French law. Any dispute concerning the interpretation, performance or breach of contract between LM Créations and the Buyer, even in cases of multiple defendants, shall, in default of agreement, the exclusive jurisdiction of courts' Aix-en-Provence.
Section 14: Security of online transactions
PayPal attaches great importance to the security of your information, your transactions and your money. It automatically encrypts confidential data in transit between your computer and their system through the SSL (Secure Sockets Layer) and with a length key of 128-bits (the highest level currently available on the market). Even before you register or connect to their site, their servers verify that you are using a browser (use SSL 3.0 or later).
Section 15: Information on the photographic material of products
We strive to provide our visitors the best possible photographic representation of the jewelry and their components.
However, rendering, including color, may differ from one screen to another depending on the hardware settings of the user.
These general terms and conditions of use have been translated from the French. >> Read the original text
In case of dispute, only the French version of these terms is valid.